Your patients see us between visits. We make that time count.
Patients often tell the pharmacy what they did not mention during an office visit: they skipped doses because of side effects, could not afford a refill, misunderstood a device, lost track of a medication change, or need help preparing for the next appointment. That access can help your care plan work better between visits.
St Martin Pharmacy supports local physicians and clinic teams with medication education, adherence follow-up, refill coordination, packaging, immunizations, caregiver support, and practical touchpoints that fit Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Remote Therapeutic Monitoring (RTM), and Medicare wellness workflows. We help patients understand the plan, stay on track, and route medication-related barriers or clinical concerns back to your practice.
What we do for your practice
We work at the medication touchpoint -- the counter, phone call, refill request, vaccine visit, packaging setup, or caregiver conversation where patients are already trying to follow your instructions. Workflows can be tailored with each practice so communication is useful, timely, and appropriate for your team.
Remote Patient Monitoring (RPM) support
For patients using blood pressure cuffs, glucose meters, scales, or other home devices, we can reinforce how and when to use the device, ask about missed readings, discuss device adherence, and encourage patients to contact your office when readings or symptoms need clinical review.
Chronic Care Management (CCM) medication follow-up
For chronic care patients, we can help clean up medication lists, identify duplicate therapies, ask about refill gaps, document patient-reported barriers, and send clear medication-related questions back to the practice for review.
Remote Therapeutic Monitoring (RTM) adherence conversations
For respiratory, pain, musculoskeletal, and therapy-related regimens, we can ask practical adherence questions, review inhaler technique or medication routines, surface side effects or access issues, and direct clinical concerns to your team.
Annual Wellness Visit preparation
Before Medicare wellness visits, we can help patients bring an accurate medication list, identify OTC products and supplements, note adherence problems, and prepare questions about cost, side effects, immunizations, or confusing instructions.
Medication adherence and refill timing
We help patients understand what each medication is for, when to take it, what to do when refills do not line up, and when side effects, cost, transportation, or confusion may be getting in the way.
Packaging, synchronization, and caregiver support
For complex regimens, we can synchronize refills, set up medication packaging, clarify administration times, and support caregivers who are managing multiple prescriptions across several prescribers.
How pharmacy touchpoints support care programs
We are a practical partner for practices that want better follow-through after the visit. The pharmacy can reinforce the plan, spot medication barriers early, and help patients know when the next step belongs with your office.
RPM and home readings
- Ask whether patients are checking blood pressure, glucose, weight, or other assigned readings.
- Help patients understand device routines and common setup issues.
- Encourage a direct call to your office for symptoms, concerning readings, or unclear instructions.
CCM and wellness visits
- Review prescription, OTC, supplement, and discontinued medication lists with the patient.
- Flag adherence gaps, refill delays, cost issues, side effects, or confusion before the visit.
- Help patients arrive with a cleaner medication history and better questions for the visit.
RTM and therapy adherence
- Ask about inhaler, pain therapy, and other regimen adherence during refills.
- Identify access problems, missed refills, technique questions, and patient-reported barriers.
- Route symptoms, therapy concerns, or requested changes back to the practice.
When to think of us
These are the situations that show up at our counter every week. If any of these sound familiar, your patients are probably already talking to us about them.
Send these our way
- Refill timing and coordination questions
- Medication routine questions and education
- Packaging conversations for complex regimens
- Immunization availability
- Caregiver and long-term medication coordination
- Medication list cleanup, adherence follow-up, and wellness visit preparation
Call us directly for these
- Urgent or same-day clinical issues
- Controlled substance workflows
- Anything requiring direct prescriber-to-pharmacist discussion
- Sensitive records not needed for routine coordination
- Any situation where delay could affect patient safety
A collaborative role with clear communication
Our role is to support the plan you set by helping patients understand medications, maintain adherence, prepare for visits, and report medication-related barriers before the next appointment. We respect the provider's clinical judgment and route diagnosis questions, therapy changes, urgent symptoms, sensitive issues, and patient safety concerns back to the practice. For urgent or same-day matters, a direct phone call is the right path.
For structured RPM, CCM, RTM, or wellness workflows, we can talk through what is appropriate for your patient population, what information is useful to your team, and how communication should happen. Billing rules, clinical documentation, and vendor requirements vary by practice, so we focus on the pharmacy support we can reliably provide and tailor the process with you.
Want to work together?
Call us or stop by. We can talk through your patients' medication needs, how your office wants refill and adherence concerns communicated, and where pharmacy support can strengthen follow-up between visits. If a more structured referral or communication workflow makes sense, we can build it with your team.